Booking Guidelines

All reservation requests, change in reservation and/or payment shall be advised to in written to be taken and accepted by WELCOMETOGALAPAGOS. Reservations will be confirmed when total payment is credited in WELCOMETOGALAPAGOS accounts. If the services and/or dates are unavailable as requested, WELCOMETOGALAPAGOS Central Reservations will offer alternative options.

All airfares, taxes, schedules, ports of departure, hours of arrival/departure and special programs are subject to change without prior notice. In case of increase in basic services or new taxes imposed by the Government, WELCOMETOGALAPAGOS reserves the right to charge this increase to the passenger before rendering service.


Passenger's personal information

To issue final confirmation of services , WELCOMETOGALAPAGOS requires


- Passengers complete names, - nationality, -date of birth, -passport nu WELCOMETOGALAPAGOSrs & passport copy in case of children, accommodation list, language spoken and mother tongue (if information is not provided on time language spoken will be English, WELCOMETOGALAPAGOS will not accept further responsibility). 

Other service information: Dietary requests if any must be notified to WELCOMETOGALAPAGOS at least 60 days before departure. WELCOMETOGALAPAGOS will do its best effort to satisfy dietary needs, but in certain cases it may not be possible. In special cases WELCOMETOGALAPAGOS would need further information such as: height, weight, physical condition, etc. to be able to provide the best accommodations and services to the user.


WELCOMETOGALAPAGOS will not discriminate against any individual because of race, sex , creed or nationality.



a)  30% deposit is required to reserve space at the moment of the confirmation;

b) Balance must be fully credited in WELCOMETOGALAPAGOS designated account 60 days before departure. 

c) Lack of payment will produce an automatic cancellation of booked space.  

d) Deposits and payments are non refundable, exceptions apply when agreed in written by WELCOMETOGALAPAGOS legal representative. 


Payments can be made only in the account specified by WELCOMETOGALAPAGOS in US dollars or Euros. Any expenses for transferring funds must be covered by the user and included on the payment.   WELCOMETOGALAPAGOS must receive advice of payment to be able to verify when money was credited.    Reservations will only be confirmed when money is totally credited in WELCOMETOGALAPAGOS accounts.  If the user does not respect these terms, WELCOMETOGALAPAGOS reserves the right to place reservations under request, deny services or demand the corresponding payment directly to the traveler who is jointly liable of all conditions and terms stated in these policies and in our agreements or quotations.



a) The cancellation of a reservation already confirmed by us will be charged 5% of the tour rate for administrative charges.

b) 89 - 60 days prior the departure, 50% of the total tour rate will be forfeited

c) 59 days to the day of departure, 100% of the total tour rate will be forfeited


All cancellations shall be notified in writing to be taken and accepted by WELCOMETOGALAPAGOS.   Cancellation fees will be charged from all deposits or payments automatically.  If a booking agent guarantees a reservation without payment, invoice should be honored in case services are cancelled.


As a basic principle, no refund will be made for any unused hotel or cruise accommodation, service or transport. However, in case we are able to obtain a refund there might be a deduction for administrative charges. WELCOMETOGALAPAGOS responsibility will not extend beyond this refund and no payments will be made, or compensation given in respect of claims for contingent liability or inconvenience experienced by users. No refund can be made on lost, mislaid or destroyed tickets or vouchers nor on lost property.


It is mandatory to all the passengers using any WELCOMETOGALAPAGOS services or third party services arranged by WELCOMETOGALAPAGOS. to have valid travel insurance before arriving in Ecuador.  Insurance is not included on WELCOMETOGALAPAGOS tours and cruises. We highly recommend purchasing traveler's insurance for traveler and its property, as well as for trip delay, trip cancellation, interruption, baggage, life insurance, medical, accident, sickness, etc. 


Any physical or health disability that may require special attention or treatment should be reported in written to WELCOMETOGALAPAGOS.  WELCOMETOGALAPAGOS reserves the right to decline the provision of services. Trip me WELCOMETOGALAPAGOS have the responsibility to select a trip appropriate to their abilities and interests.   WELCOMETOGALAPAGOS will not respond for any consequences or expenses incurred for any changes, cancellations, accidents, injury, death, etc. caused by any disability, reported or not to WELCOMETOGALAPAGOS. No refund will be forthcoming for missed sightseeing, meals, and early/late departures and dislike visits. WELCOMETOGALAPAGOS assumes no liability regarding provision of medical care during the trip. 



Once your reservation is confirmed, WELCOMETOGALAPAGOS Will address to you an electronic voucher, nevertheless on arrival, you should receive the original voucher as well as instruction by our staff.

We strongly recommend that you keep al all times our assistance telephone nu WELCOMETOGALAPAGOSr in case of emergency or any preoccupation or information request.



WELCOMETOGALAPAGOS, reserves the right to modify any service in order to assure the safety and comfort of its clients.

WELCOMETOGALAPAGOS claims to act only as mediators between the passengers and hotels or business that are providing the services, freeing itself of any responsibility, regarding topics between the service provided and the client.

The organizer will not be responsible for accidents, damages, or prejudices incurred under circumstances such as wars, strikes, earthquakes, or any other human or natural act that is out of our control.



Contact us at: info@welcometogalapagos.com
Main Office: Quito-Ecuador SMZ A, MZ7, PSJ 11, #Oe-238, Telephone(593 2)2672 337 / (593) 8 8418 106)
All Rights are Reserved